Okay, but there are probably better options
3 étoiles
The strategies and tactics that the book espouses are all well and good, but there's no depth to the suggestions and writing style leaves a lot to be desired. It feels like a series of academic blog posts about survey results instead of a technical manual for how to implement the changes that it wants you to make. As of 2024, it also feels a bit dated; only the most conservative, dysfunctional organizations aren't doing the basic things that the book suggests.